Pillion

Effective date: 1st January, 2025

Refund Policy for Pillion.ai

1. Introduction

This Refund Policy outlines the terms and conditions under which Pillion Ltd ("Pillion.ai", "Pillion", "we", "our", or "us") will process refunds for our Service (as defined in our Terms and Conditions).

2. Definitions

  • "Pillion.ai" and "Pillion" means Pillion Ltd and "we", "our" and "us" shall be construed accordingly;
  • "Service" has the same meaning as defined in our Terms and Conditions;
  • "Service User" means any person who has obtained our Service via our website and "you" and "your" shall be construed accordingly;
  • "Sterling" means the currency of England being the English pound;
  • "Terms and Conditions" means the terms and conditions under which we operate our business.

3. Refund Eligibility

3.1. Subscription Cancellations

If you cancel your subscription to our Service, we will not provide a refund for:

  • Any unused portion of your current billing period
  • Any prior billing periods during which you had access to the Service

3.2. Technical Issues

In the event of significant technical issues that prevent access to core features of our Service for a continuous period exceeding 24 hours, we may, at our sole discretion, offer:

  • A pro-rata refund for the affected period
  • Service credits for future use
  • An extension of your subscription period

3.3. Billing Errors

If you believe you have been incorrectly charged, you must contact us at contact@pillion.ai within 30 days of the charge. We will investigate the matter and, if we confirm an error:

  • Refund the amount charged
  • Provide a credit for future use

4. Refund Process

4.1. Requesting a Refund

To request a refund, please contact us at contact@pillion.ai with the following information:

  • Your account email address
  • The reason for your refund request
  • Any relevant documentation or details supporting your request

4.2. Processing Time

  • We will acknowledge your refund request within 5 business days
  • Approved refunds will be processed within 10 business days of approval
  • Refunds will be issued to the original payment method used for the purchase
  • All refunds will be processed in Sterling

5. Exceptions

We reserve the right to:

  • Review each refund request on a case-by-case basis
  • Deny refund requests that do not meet our eligibility criteria
  • Make exceptions to this policy at our sole discretion

6. Account Termination

If your account is terminated due to violations of our Terms and Conditions:

  • No refund will be provided for any unused portion of the Service
  • You will remain liable for any outstanding charges

7. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at: contact@pillion.ai .

9. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of England and Wales.

Last updated: 5th February, 2025